KANEFF GROUP OF COMPANIES

ACCESSIBLE CUSTOMER SERVICE POLICY

POLICY

Kaneff is committed to excellence in serving all customers including people with disabilities and to ensure persons with disabilities are given an opportunity equal to that given to others.

Assistive devices

Accessibility

Kaneff will ensure affected staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability. When employees are unsure about the best approach they are encouraged to ask the person politely and not assume how they can best communicate with them.

Service animals

Kaneff welcomes people with disabilities and their service animals. Service animals are allowed in all areas that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Kaneff will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the entrance to all Kaneff locations affected.

Feedback process

Customers who wish to provide feedback on the way Kaneff provides goods and services to people with disabilities can verbally discuss their concerns or send an email to any Kaneff employee. All feedback will be directed to the Vice President. Customers can expect to hear back within two business days. Complaints will be addressed according to Kaneff’s regular complaint management procedures (feedback form available as an Adobe Acrobat pdf).

Modifications to this or other policies

Any policy of Kaneff that does not respect and promote the dignity, independence, integration and equal opportunity of people with disabilities will be modified or removed.

Notice of availability of documents

A copy of Kaneff’s Accessible Customer Service Plan shall be made available to persons with a disability upon request.

Format of documents

Copies of documents or the information contained within a document provided to a person with a disability shall be provided in a format that takes into account the person’s disability.